Q: You attempted to complete your KnowBe4 training assignment and clicked the link only to get a box that says "Your assignment has been launched in a new window" (like the image below) but you don't see the new window.


A: Be sure you are using your chrome browser to take the training.  If not, copy the web address into your chrome browser.  In Chrome, do the following:

  1. At the top right, click More More and then Settings.
  2. At the bottom, click Advanced.
  3. Under "Privacy and security," click Content settings.
  4. Click Pop-ups and redirects.
  5. Beside "Allow" click the ADD button.
  6. Type knowbe4.com and click the ADD button to add it to your list of allowed websites.
  7. Click the training link again and this time it should open in a new window.  If you have a separate pop-up blocker, you might need to add knowbe4.com to it also.