School District 145 Helpdesk

General

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FAQ 2

• Temporary Whitelist
• Sub Teachers FAQ

Getting Started 3

• Requesting Technology Support
• Log in to see more items!
• How to Approve / Reject a Helpdesk Request

Standards 1

• Google 2-Factor Authentication (2FA/MFA)

Browser

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Chrome 5

• How to update Google Chrome
• How to Clear Data, Cache & Cookies from an Individual Website
• Google Chrome missing local printers, FollowMe_BW or FollowMe_Color copiers
• Allow cookies for a website
• How to Clear the Cache in Chrome

FireFox 0

Safari 0

Chromebooks

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At Home 10

• Force A Chromebook To Restart (Reboot)
• District145 Chrome Installation and Setup on a Home/Personal Device
• Working with Files on a Chromebook
• Chromebook keyboard shortcuts
• Chromebook Troubleshooting Tips

See all 10 articles

Cart 1

• Anthro Cart

Chromebook Protection Plan 0

Support 8

• Chrome Remote Desktop (screen sharing for staff)
• Stolen Chromebook procedure
• Check for Updates in Chrome OS
• Chromebook Cleaning Instructions
• How to view a user's/student's history on a Chromebook

See all 8 articles

Classlink

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Quick Guide 1

• Classlink Quick Guide

Parents 1

• Parents helping child log into Classlink

Student 3

• Overview (videos)
• Classlink login and QuickCard
• Classlink Mobile App (iOS & Android)

Hardware

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Chromecast 5

• Chromecast is not visible.
• How to use or cast with Google Chromecast
• Screen Recording Permissions
• Allow LOCAL NETWORK to show available Chromecasts
• Allow SCREEN SHARING permission to Chromecast

Document Camera 8

• iPevo - How to setup your new iPevo USB Document Camera
• ELMO Interactive Toolbox Privacy Permissions
• Hovercam Ultra - set to USB mode
• Hovercam Flex MacOS - how to use
• Elmo Interactive Toolbox MacOS - how to use

See all 8 articles

Headset 1

• How-to Setup a Plantronics Voyager 5200 Bluetooth Headset

iOS Device (iPad) 2

• Turn off MAC Address Randomization in iOS
• Remove district email account from iOS (iPhone, iPad)

Mac Device 3

• MacBook Recovery: Startup Security Utility - No administrator was found
• Drag and Drop Not Working on MacOS Ventura
• Update/Upgrade MacOS

Printer 4

• Scanning Directly to Google Drive
• Papercut explained - limits/thresholds, reports, etc.
• Bus Barn Badge Printer
• Papercut Charging and Credits - Building instructions

Projector 0

WHS Sound Board 2

• Video tutorials of the sound board
• Auditorium Media Cheat Sheet

Windows Device 0

Instructional Resources

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Adobe 3

• Adobe Creative Cloud sign-in
• Adobe Spark sign-in
• Installing Adobe Creative Cloud On Mac

Amplify Dibels 4

• Disable Swipe To Go Back In Chrome
• Amplify Support
• mClass Permissions
• Amplify mClass - Create mClass group & Add students

Amplify ELA 1

• Amplify ELA Overview & Tutorial

Amplify Reading 4

• Amplify Reading - Contacting Support
• Amplify Reading - System Requirements
• Amplify Reading - Firewall Whitelisting Requirements
• Amplify Reading - FAQ

Amplify Vocabulary 1

• Amplify Vocabulary - set grade and level (ie: 4/Core)

Big Ideas Math 3

• BIM - viewing student assignment grades of archived classes
• Big Ideas Math - instructions to associate book with a class
• Big Ideas Math Status Page

Cengage - NGL Sync 1

• No Students in Cengage NGL Sync

Classwize 1

• Classwize Tutorial

Google Classroom 2

• Google Classroom Student Tutorial
• Google Classroom To Do List

Hapara 3

• Hapara Training Tutorial
• Hapara - viewing student email
• Hapara - My Classes vs All Classes (star a class)

HMH - Holt McDougal, ThinkCentral 1

• HMH Holt McDougal - Activate Products as a Teacher

McGraw Hill 1

• McGraw Hill - No content redeemed - No textbook listed

Pear Deck 1

• Pear Deck Support Resources

Read180 & System44 4

• Adding Students
• Enrolling Students
• Read180 retrieve test score for student (video)
• HMH SAM Read180 and System44 - add student to class (video)

ITT - Instructional Technology Tool 1

• ITTR - Instructional Technology Tool Request

Zoom 7

• Create zoom meeting - Tutorial (video and instructions)
• Convert zoom account from self registration to district enrolled
• View and Export Zoom Meeting Participants List
• Check for Updates in Zoom
• Zoom - your email sign in is disabled

See all 7 articles

2nd Step 1

• 2nd Step - access

MBA

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Device Manager 11

• MBA Device Manager overview
• MBA Manage Devices
• MBA Device Assignments (multiple ways)
• MBA Breakage
• MBA Device Repair (for building tech)

See all 11 articles

NWEA Maps Test

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Assessment Results 0

Chromebook 1

• NWEA Chromebook This workstation does not meet minimum requirements... Current screen 1241x698 required 1024x768

Power School

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Power School 8

• How to install the Power School Teacher Gradebook application on a mac
• Workflow - Technology Fees in PowerSchool
• PowerSchool Parent Portal Account - Email Templates
• WHS Academic Intervention CSV
• Mass Enable Parent Portal & Assign IDs and Passwords

See all 8 articles

PowerTeacher 8

• PowerTeacher Pro Quick Reference Card (2019 PDF)
• Gradebook to PowerTeacher Pro Comparison (2017 PDF)
• Who is Right for PowerTeacher Pro? (2016 PDF)
• PowerTeacher Pro User Guide (2018 PDF)
• Using PowerTeacher Pro (2016 PDF)

See all 8 articles

SchoolMessenger

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Additional Contacts 1

• SchoolMessenger Additional Contacts - Google spreadsheet

Message Sender 3

• Message Sender for Teachers
• SchoolMessenger to HAL Participants
• PowerSchool Classlist to SchoolMessenger MessageSender

Reports 8

• Contact and Preference Changes
• SchoolMessenger - Email Log - Guide to Report Results
• Blocked Lists - Unblocking an email address or phone number
• Search Contacts
• Troubleshooting Contacts not receiving communications - START HERE

See all 8 articles

SchoolMessenger Admin app 1

• SchoolMessenger Admin app (aka: Admin Sender app)

Security

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Badge - doors, printing, identification 4

• Lost Badge
• Badge not working
• Schedule a Door Unlock
• Programming doors for SOY / EOY - automatic schedules

Credentials - Password Reset 1

• Substitute Teacher Password Reset

Intercom 1

• Intercom setup

KnowBe4 1

• Launched in a new window...where? (Pop-up blocker)

Sophos 0

VOIP Phone System

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Intercom 1

• Intercom articles are under Security > Intercom

Phone Button Sheets 3

• 6920 Phone Button Sheet
• 6930 Phone Button Sheet
• 6940 Phone Button Sheet

MiCollab 5

• MiCollab Web (for Teachers)
• MiCollab Client Quick Reference Guide
• MiCollab Client & MiCollab App (for Admins, Admin Assts, Health, Counselors)
• MiCollab End User Portal - General & Attendance Voice Mailboxes
• MiCollab Voicemail & Hot Desk PIN (TUI Passcode) reset

Websites

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Apptegy 7

• Apptegy CMSv2 Training
• Apptegy Platform Training
• Apptegy - Frontend and Backend correlation
• Apptegy Refresher Training & QA
• Add/Edit a Food Service Menu Item

See all 7 articles

Maintenance Helpdesk 3

• Maintenance Helpdesk link & Ticket creation tutorial
• Principal approval process tutorial
• Maintenance Personnel Tutorial

Smore 3

• Sharing newsletter to shared folder for group edit
• Smore to SchoolMessenger
• Smore Training tutorials

WiFi

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Getting Connected 3

• Connecting to District 145 - Open pwd 12345678
• How do I connect my Smart Speaker/Chromecast/Apple TV/Etc to Staff Wifi?
• Connecting to District 145 - Guest (personal devices)