School District 145 Helpdesk

MiCollab (Desktop) Client - Setup

• MiCollab Client Setup (video 5:40) including Setup, Softphone, Answering Calls, Dialing an Internal number, Dialing an external number, Checking Voicemail, Google Calendar Integration, Schedules, Manage Status, Connecting a Bluetooth headset. 
• MiCollab Client Setup Tutorial (Google Doc)
• Connecting a Bluetooth Headset & Configuring Sound on a Mac (Google Doc)

MiCollab (Desktop) Client - Using MiCollab

• MiCollab Client Quick Reference Guide (PDF) includes PC, Mac, and Web. The guide is written for PC but most things operate the same. If interested in integrating your Google Contacts, contact the helpdesk.
  
• MiCollab Client for Mac(Video 24:25, by ESG on youtube)
  • We don't have chat so you can ignore 17:00 to 19:25 in the video.

  • Google Calendar Integration: For credentials, use your district email address.

    
    

    
    

    Below are links that will take you to a particular point in time of the 24 minute video above and here: https://www.youtube.com/watch?v=mn2e2kFtRII

    • 00:00 - 09:20 - Intro and Preferences (General, Voicemail Settings, Call Settings, Manage Status, Calendar Integration, Schedules)
      • Google Calendar Integration: For credentials, use your district email address.
    • 09:20 - 14:22 - Home View
    • 14:22 - 17:00 - Contacts View
    • 17:00 - 19:25 - Chat View
      • Note: District 145 doesn’t have nor use Chat in MiCollab. You can skip/ignore the Chat section.
    • 19:25 - 20:55 - Call History
    • 20:55 - 22:22 - Voicemail
    • 22:22 - 24:25 - Call Handling and Closing

MiCollab Mobile App - Setup

• MiCollab Mobile App Setup (Video 2:12)
• MiCollab for Mobile - Apps on Google Play
• MiCollab for Mobile on the App Store - iTunes - Apple

MiCollab Mobile App - Using MiCollab Mobile App

• MiCollab Mobile App - how to use it (Video 1:37)
• MiCollab for Mobile (Google Doc)

MiCollab Web

• URL: https://voicemail.district145.org/ucs/micollab/
• Your username/password are the same as logging into your computer and bookit.district145.org
• You can set your Status and configure MiCollab all from your browser.
• Please reference the "MiCollab Web (for Teachers)" tutorial for more information about MiCollab Web.