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Guide to Report Results

This guide contains possible values which can be found in the Delivery Results column of the Phone Log report.

·        Answered: The recipient answered the phone and listened to the message.

·        Machine: The recipient's answering machine received the message.

·        Busy: The recipient's phone was busy.

·        No Answer: Nobody answered the phone.

·        Disconnect: This is typically a number which has been disconnected.

·        In Progress: The call is currently in progress or the results are currently being processed and more information will be available soon.

·        Duplicate: After sending an initial message, the system will flag a phone number as duplicate if it encounters it again in the same notification Broadcast.

·        Blocked: The phone number the system was trying to contact is on the Blocked Phone list.

·        Inactive: This is a number has been identified as a non-working phone number.

·        Consent Pending: The owner of this phone number has not provided consent to be called for "non-emergency" broadcast types.

·        Consent Denied: The owner of this phone number has elected to not be called for "non-emergency" broadcast types.

·        No Phone Selected: The recipient's phone number was not associated with the Broadcast type. For example, if a recipient's phone number was associated only with emergency Broadcasts and not general notifications, a general notification with a phone message component and a list including  the recipient would result in  "No Phone Selected".

·        Unknown: When a message is not delivered successfully and the reason for the failure is not determined to be a busy or unanswered phone, the call status is set to Unknown and the call is retried. A final call status of Unknown can be the result of a number of possible conditions. For example:

  • The system attempted to deliver a message to a full voice mail.

  • The number dialed was answered by an automated attendant message that was requesting some sort of interaction.

  • The call was answered by an answering machine with a greeting message that lasted more than 45 seconds. 

  • The recipient hung up before the message started playing.

  • The local phone company switch rejected the call.

  • The local phone company switch was unable to connect the call within 45 seconds.

  • The number is disconnected, but the local phone company doesn't return standard digital disconnect indicator codes.