Copied on 9/14/2021 from https://static.schoolmessenger.com/help/SchoolMessenger/html/index.htm#t=Reports_Tab%2FReports%2FBroadcasts_and_Date_Range%2FSMS_Logs.htm

Guide to Delivery Results

This guide contains possible values which can be found in the Delivery Results column of the SMS Log report.

Not Yet Sent: The request to send the SMS hasn’t been made yet

Sending: The message is being dispatched to the nearest carrier in the network.

Sent: The SMS was sent to the recipient's cell phone.

Ineligible to Send:  Could be any of the below reasons:

·        The contact hasn’t opted-in or the number is on a block list.

·        The contact has denied consent for SMS or consent is still pending.

·        There are no active SMS #'s for contact.

·        The contact number reached is a duplicate, therefore not sent.

·        The contact has no numbers with SMS

Failed to Send: Could be any of the below reasons:

·        The carrier is experiencing technical issues, errors, overflow, and failures.

·        The carrier is reporting the contact as blocked or objectionable.

·        The contact’s account is suspended, invalid, or no longer exists.

·        The contact’s phone doesn’t have SMS capability or is turned off.